Support

Contact us

Email support@otterspark.xyz for help with Nocko. Include your phone model, operating system version, the Nocko version (shown in Settings) and a short description of what happened.

Response time

We aim to reply within 2 business days. Nocko is made by a small team, so thanks for your patience.

Alarm did not ring?

• Open Nocko Settings and check that alarms are allowed. If they are off, tap Open Settings and allow alarms and notifications for Nocko.
• On Android, also allow exact alarms for Nocko in your phone settings.
• Check that the alarm is switched on in the alarm list and that the time and repeat days are what you expect.
• Check your phone volume and that the alarm sound is not set too low.

Purchases and refunds

In-app purchases are handled by the Apple App Store or Google Play. To manage a purchase, request a refund or see your billing history, use your App Store or Google Play account settings. If you upgraded to Nocko+ before, open Settings and tap Restore purchases.

Moving to a new phone

Your alarms and settings are stored on your device, so they do not move to a new phone automatically. Set up your alarms again on the new phone. If you bought Nocko+, tap Restore purchases in Settings.

Helpful details to include

• Steps to reproduce the problem
• Screenshots or a short screen recording
• Any error message shown in the app
• Whether the problem started after an update